Welcome to FOMO’s website. Please read these terms and conditions of use carefully before accessing, using, purchasing or obtaining any materials, products, services and information from our website, www.fomo.watch. By accessing our website, you agree to be bound to the FOMO Crew, of Level 8, Tower 8 Avenue 5, The Horizon Phase 2, Bangsar South, No. 8, Jalan Kerinchi, 59200, Kuala Lumpur, Malaysia.
The use of ‘we’, ‘us’ or ‘FOMO’ refers to the FOMO Crew, and ‘you’, ‘your’ refers to you as the user of www.fomo.watch.
We may choose to modify these terms, for any reason at any time and post a new version on www.fomo.watch. Your rights and obligations will not be affected, and will be subjected to the time of your use.
Upon receiving your order, our party will ensure that an electronic invoice will be sent to the e-mail address you have provided, to confirm your purchase.
As such, it is highly important that you submit the accurate e-mail address when placing your order. We suggest that you keep this e-mail (the official confirmation) letter, which also serves as a receipt and a guarantee of proof of purchase, should there be need for your to contact our team in the future with regards to your purchase.
We accept purchases via credit or debit cards, and all banking transactions dealt between you and www.fomo.watch are managed by PayPal, a party which employs secure encryption under strict banking standards. FOMO, and its website, do not store credit card numbers or other private and confidential credentials. There are no additional costs charged to you upon purchase, and any cost outside of the product purchased is subject to your banking policy, and the agreement between you, your bank and affiliated cards. Should there be no record of payments from FOMO by you, we reserve the right to automatically cancel your order.
FOMO has the right to adjust prices, involve additional cost and change product information such as product pictures and offers without notice. The product images and information texts available reflect the product as much as possible. We reserve the right for any errors that may appear on the page and cannot guarantee that all pictures accurately reflect the true appearance of the watch. The pictures may differ depending on the color settings in your computer. All pictures should be seen as illustrations only, and do not guarantee correct appearance and characteristics.
All FOMO watches are crafted and made upon order, payment and request. Delivery will take no more than 14 days (2 weeks).
Should there be any promotional codes offered to you by FOMO, the FOMO Crew and its website, www.fomo.watch, be sure to enter them during the checkout process. Any attempt to implement a promo code after purchase will deem the code invalid.
In the event that an order is made and shipped outside of Malaysia, you may be subject to import duties and taxes. These additional costs will be borne by you, the purchaser. FOMO is not in any way, affiliated with or responsible for these additional charges. As import duties and taxes differ from country to country, we cannot predict their exact amounts. For a smooth transition and seamless planning, we advise you to contact your local customs office.
If an order is made in another person’s name without his or her knowing or consent, the perpetrator is at risk of being reported to the authorities. FOMO holds absolute right to change and amend incorrect prices on all orders, as well as that of final sales. Should there be inaccuracy in pricing, FOMO reserves the right to cancel the purchase at any time. Following that, we will refund any amount paid in the best way to the buyer.
As all products by www.fomo.watch are made-to-order, we do not accept any returns. Exception is only given should there be any defect or damage inflicted on said product during transportation and shipping. The right to return only applied if the consumer returns the product and its original packaging, in the same condition as when it reaches the consumer. If you would like to send an order back, please contact FOMO to get the address. The payment for shipment shall be borne by the customer.
The warranty term for any products from www.fomo.watch are valid two years from the date of purchase, and covers any manufacturing defect on the watch such as the movement, case and sapphire. Parts that are not mentioned are not covered by the warranty.
Should there be a need to replace any defect on the movement, case or sapphire, please use our contact form in the “Contact Us” page. Kindly specify your name, address, order number and a detailed description of issue, and title your email or letter as follows: “Reclaim Of Purchase”.
Damages that do not occur on the movement, case or sapphire itself and proves as a result of personal misuse and accidents, there will be charges for repairs and replacements on the following – even during the warranty term:
- Failure or damage caused by improper use or carelessness (knocks, dents, crushing, broken crystal, etc.)
- Failure or damage caused by unjustifiable repair or modification
- Failure or damage caused by fire or water, or a natural disaster such as for example an earthquake
- Aesthetic changes that occur during normal wear and tear and aging (minor scratches, etc.; on the case and/or crystal, alteration of the color on the wristband and the peeling of the plating)
- In case the retail store and the purchase date are not indicated on the warranty, or if this information has been rewritten
- If the warranty is not submitted along with the watch.
- Battery replacement will be charged even during the warranty term.
If originals are not available, the case, dial, hands, crystal, watchbands and other parts of FOMO timepieces will be replaced with substitutes.
Should the consumer adhere to the terms set by the warranty (damages on the movement, case or sapphire), it warrants the consumer to receive free replacement.
We may save some of your data to fulfill your purchase during your shopping period at www.fomo.watch. FOMO will treat this data, which comprises personal information, with utmost confidentiality. You have absolute rights to request access, make changes or remove your data.
It is important that you as a customer carefully check your goods/products when you receive your shipment to verify that the products are not damaged, and are correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match the one you ordered, you shall also contact us within 30 days from receiving the product.
Any complaints shall be made to our customer service through our contact form on the contact page. Please supply the order number and the reason for complaint and we will get back to you shortly with instructions on how to return the item. Defective products returned to FOMO should be treated as if they were faultless. It is crucial in all types of returns that the product is packaged in such a way that it cannot be damaged during transit. FOMO has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund.
FOMO bears no direct or indirect responsibility, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.
FOMO shall be exempted from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.
INTELLECTUAL PROPERTY RIGHTS
All intellectual property rights, such as trademarks and copyright, on the website and in the material published on it are owned by FOMO or licensors. Any use of the site or its content, including copying or storing such content in whole or part, other than for your own personal, non-commercial use, is prohibited without the permission of FOMO.
The www.fomo.watch website may include user generated content from, for example, social media applications. FOMO does not claim any ownership in rights in such content (images, photos and videos etc.) and take no legal responsibility for it. In case you for suspect a violation of copyright, or any other right, or otherwise is offended by such content, please contact our customer service.
RETENTION OF TITLE
All products remain in FOMO property until full payment is made.
All attempts at fraud will be reported to the authorities and FOMO reserves the right to cancel the purchase if any suspicion is raised.
GOVERNING LAW AND JURISDICTION